Shipping policy

  1. Processing Time
    All orders are processed and shipped within 1-3 business days (excluding weekends and holidays).
    Once your order is shipped, you will receive a confirmation email with tracking details.

  2. Shipping Methods & Costs

  • Free Shipping Apply – (Condition: $60.00 and up payment)
  • Standard Delivery – (Condition: $0.01 to $59.99) (Cost: $5.9)
  • Expedited Delivery – (Condition: all orders) (Cost: $9.9)
  1. Estimated Delivery Time
  • Standard Shipping: 7-15 business days
  • Express Shipping: 3-7 business days
    📌 Note: Shipping times may vary depending on your location, weather conditions, customs clearance, and other unforeseen factors.

  1. Order Tracking
    A tracking number will be sent via email once your order has been shipped.
    You can use the provided tracking link to check your package’s status at any time.

  2. Additional Information
    We currently ship to select regions only. Please enter your address at checkout to verify availability.
    In rare cases, unexpected delays may occur due to factors beyond our control (e.g., weather conditions, carrier delays). We appreciate your patience and understanding.

  3. Contact us

  • Phone number: +44 7445723637
  • Email: info@neohomepro.com
  • Physical address: 19 Talbot Street, Brierley Hill, DY5 3DT, United Kingdom

📩 For any questions or concerns, please contact our customer support team!